Last Saturday (6th Dec), my friends and I went to KKbox karaoke. Prior to that, I accompanied my friend to the handphone shop at Wisma Merdeka to get his newly bought handphone fixed. There were quite a number of customers at that time. My friend handed his phone to one of the staffs and being told that the phone will be ready within an hour. So, while waiting for the phone to be ready, we went to a restaurant to fill up our empty 'tank' because we were going to have other agendas later that day.
We ordered our food and waited for it. The waitress told us that our food will be ready within 17 minutes. She was so sure that it will only take 17 minutes for the food to be served on our table. One of my mischievous friends started to set the timer in his phone. We waited and waited and waited...it was already 30 minutes since we ordered and still our food were not yet ready. At last, 45 minutes later, the waitress brought the food to our table.
The waitress: These are your pizza, sir.
Me: Thanks (sarcastically) but I think I'm already full waiting for the food.
The waitress: Sorry sir. They're too many customers and we don't have enough staffs right now.
Me: (Looked around the restaurant)...
Don't have enough staff? She said that to me? Excuse me but I have my specs on and I saw not less than 5 staffs just standing still without anything to do. She said they didn't have enough staff? Quite angry, we had our meal and suddenly we realized something missing - our side orders were not yet served. We called the waitress and asked for our side orders. She briskly walked to the kitchen and came back few minutes later with our side orders. She then apologized. Apology accepted? I don't think so because she served us with the wrong dishes! She took back the dishes and replaced it with the ones we ordered. *Sigh*
I called the waitress for the bill. She showed us the bill and I looked at the service tax. It was RM7.
Me: The service tax is RM7?
The waitress: Yes sir.
Me: We don't want to pay for it since the service is very lousy.
The waitress: Hehe...cannot lah sir.
Me: But we have to wait for almost one hour for the food to be ready.
The waitress: Alaa....sorry sir.
My friend: I want to see your supervisor now.
The waitress gave us a very annoying look and walked away from our table to call her supervisor. Then the supervisor came.
Supervisor: Yes sir? Is there anything wrong?
Me: Yes, there is. Our food came late and we don't want pay for RM7 service tax. Your service is not good.
The supervisor then called the waitress who took our orders and had a private talk with her not that far from our table. The supervisor was not happy with the issue. The supervisor came back to our table...
Supervisor: We are so sorry sir. We promise this is not going to happen again. You don't have to pay for the tax. We can give you free pizza if that's OK with you.
My friend: Nope. Never mind. We're OK. No need to bribe us with free food. Just improve on your service.
We went out from the restaurant. I think they're so shock to have male customers who can be bitchy like the female counterparts and very meticulous as well as demanding. Haha...Customer's right bah! Later that night, after the karaoke session, we felt hungry and we're so regret to refuse the offered free pizza. *So damn silly* So, we ended up having our supper at a mamak restaurant before we proceed to our late night activity - clubbing!
We ordered our food and waited for it. The waitress told us that our food will be ready within 17 minutes. She was so sure that it will only take 17 minutes for the food to be served on our table. One of my mischievous friends started to set the timer in his phone. We waited and waited and waited...it was already 30 minutes since we ordered and still our food were not yet ready. At last, 45 minutes later, the waitress brought the food to our table.
The waitress: These are your pizza, sir.
Me: Thanks (sarcastically) but I think I'm already full waiting for the food.
The waitress: Sorry sir. They're too many customers and we don't have enough staffs right now.
Me: (Looked around the restaurant)...
Don't have enough staff? She said that to me? Excuse me but I have my specs on and I saw not less than 5 staffs just standing still without anything to do. She said they didn't have enough staff? Quite angry, we had our meal and suddenly we realized something missing - our side orders were not yet served. We called the waitress and asked for our side orders. She briskly walked to the kitchen and came back few minutes later with our side orders. She then apologized. Apology accepted? I don't think so because she served us with the wrong dishes! She took back the dishes and replaced it with the ones we ordered. *Sigh*
I called the waitress for the bill. She showed us the bill and I looked at the service tax. It was RM7.
Me: The service tax is RM7?
The waitress: Yes sir.
Me: We don't want to pay for it since the service is very lousy.
The waitress: Hehe...cannot lah sir.
Me: But we have to wait for almost one hour for the food to be ready.
The waitress: Alaa....sorry sir.
My friend: I want to see your supervisor now.
The waitress gave us a very annoying look and walked away from our table to call her supervisor. Then the supervisor came.
Supervisor: Yes sir? Is there anything wrong?
Me: Yes, there is. Our food came late and we don't want pay for RM7 service tax. Your service is not good.
The supervisor then called the waitress who took our orders and had a private talk with her not that far from our table. The supervisor was not happy with the issue. The supervisor came back to our table...
Supervisor: We are so sorry sir. We promise this is not going to happen again. You don't have to pay for the tax. We can give you free pizza if that's OK with you.
My friend: Nope. Never mind. We're OK. No need to bribe us with free food. Just improve on your service.
We went out from the restaurant. I think they're so shock to have male customers who can be bitchy like the female counterparts and very meticulous as well as demanding. Haha...Customer's right bah! Later that night, after the karaoke session, we felt hungry and we're so regret to refuse the offered free pizza. *So damn silly* So, we ended up having our supper at a mamak restaurant before we proceed to our late night activity - clubbing!
